Login & Account
Can't log in with Google
Clear your browser cookies, try an incognito window, and make sure pop-ups are allowed for handakorean.com. If the issue persists, try Chrome.
Didn't receive a verification email
Check your spam folder first. If it's not there, wait a few minutes and try signing up again with the same email.
Audio & Microphone
Microphone not working
Go to your browser's site settings and make sure microphone access is set to "Allow." On mobile, check Settings → Privacy → Microphone.
Can't hear audio
Make sure your device volume is on and your browser tab isn't muted. On iOS, check that Silent Mode is off. Chrome and Safari work best.
Pronunciation score seems off
Find a quiet space, speak at a natural pace, and hold your device about 6–12 inches from your mouth. A headset microphone gives the most consistent results.
Chat & AI
AI response is slow
Responses usually take 2–5 seconds. If it's taking longer, check your connection and refresh the page. Occasional delays can happen during high traffic.
Session ended unexpectedly
Sessions have a turn limit based on your plan. When you reach the limit, the session closes with a summary and you can start a new one (daily session limits apply).
Payment & Subscription
Payment failed
Check that your card has sufficient funds and allows international transactions. If the problem continues, try a different payment method or contact your bank.
Paid but still showing Free plan
It can take up to 30 seconds for your plan to update. Refresh the page or log out and back in. If it still shows Free after 5 minutes, contact [email protected] with your payment confirmation.
Browser Compatibility
HanDa works best on the latest version of Chrome, Safari, Firefox, or Edge. Voice features require a modern browser — Chrome is recommended for the most reliable experience.
Problem not listed here? Email us at [email protected] with a description of the issue, your browser and device info, and a screenshot if you have one.